I stopped in here earlier today (huge mistake), while my boyfriend and I were on our way up to CT. When I walked in, an older saleswoman (early 60's would be my guess), was doing a "makeover" on a customers eyes. As I browsed, I could hear the saleswoman say "no, this isn't a good color", then "let me try another one", then "nothing is going to cover those circles up entirely". Very clear she was going to keep going until she found something to sell this poor customer. Also very clear that she didn't know what she was doing (her own look was completely dated - big hair, bad tan, garish bright pink lipstick that only a twenty year-old can wear). And bad attitude. Within ten minutes she had tried five different concealers on this woman. When I passed by them, the poor woman had pale rings of concealer under her eyes. Clearly the wrong color and consistency (not to mention salesperson). I walked up to the customer and said "Benefit Erase Paste". Wellllll......the saleswoman turned the color of a lobster! Of course, Blue Mercury doesn't carry Benefit, so you can see why she got so mad. I also told the woman that very bright red lipstick under her eye concealer will make a huge difference. The saleswoman then snapped "I know all the tricks, and I know about the red lipstick. She's not going to do that every single morning!!!". Keep in mind she said this right in front of the customer!!!! I asked her why she didn't think the customer would take the time to do that each morning, and then guess what happened??? The saleswoman slammed her make-up brush down, told me that since I was such an expert, I could finish her make-over!!! Lol. I kid you not. She then stomped off to the cash register to make fun of me with the other sales woman. The customer thanked me and put the Benefit info into her phone. She said she was so disappointed with the saleswoman lack of being able to do something as simple as find a concealer. I should add, that while I was browsing, another customer came in and said she was told by the staff that "these colors were perfect for her" and got them home and realized they were terrible. So, she was returning items. This was such an awful store to be in. I smiled at both the saleswoman when I walked out and said "thank you, have a nice day". And Norma Desmond imitated me by saying the same thing, in a snarky, sarcastic way. Will never even entertain the thought of ever going back to this store. And corporate is getting a phone call on Tuesday morning, as well. But I will say, the gals at Williams Sonoma right next door made up for it - they were giving out free homemade ice cream!!! And who doesn't love S'mores ice cream on a hot summer day?
It sells a lot of makeup you see in department stores. I like this store better than others, because it is more laid back and not geared towards a younger crowd.
Bluemercury is a US Spa based in Woodcliff Lake, New Jersey. Bluemercury is located at 391 Chestnut Ridge Rd, Woodcliff Lake, NJ 07677, USA.
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